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Message Templates

    Message templates are used mainly in connection with sending e-mails to your clients, prospects or partners.

    Message template may be used when sending individual e-mail correspondence. Message template is required when sending Mass Mail. Message template is heavily used when automating processes using Atollon Troll (Workflow) module.

    Message Templates Overview

    The overview of message templates provides list of Message Template Containers. Click on one of the containers to add / view / edit / delete one of the message templates on right.

    You can filter only for Message Templates in specific language by selecting one of the languages in the list of languages.

    message-template-create-edit.png

    Edit Message Template

    To edit the Message Template, double click on one of the items in grid.

    message-template-create-edit2.png

    Once you make any changes, do not forget to press on "Save", please.

    You can attach one or more files or documents to each Message Template.

    Message Template Languages

    Each message template may have indicated language, in which the template is prepared. This is particularly useful when automating workflow actions on multi-lingual web sites, etc.

    message-template-create-edit-translate.png

    Mail Merge Fields

    General

    ${SALUTATION} | Enters the string that is found in recipient contact's Salutation field.
    ${SIGNATURE} | Enters user's mailbox identity signature.

    Calendar / Tasks Notifications

    ${NAME} | Task / Event name
    ${DESCRIPTION} | Task / Event description
    ${STATUS} | Task / Event status
    ${START} | Task / Event start date/time
    ${END} | Task / Event deadline / end date/time
    

    Service Level Notifications

    ${REQUESTSUBJECT} | request subject
    ${REQUESTDESC} | request description 
    ${REQUESTIDENT} | request id
    ${REQUESTSENDER} | request sender
    ${REQUESTPROJECTNAME} | project & subject (if is known) 
    ${REQUESTDATETIME} | request date/time

    Message Context Dependent Fields

    ${ACTIVITYNAME}
    ${ACTIVITYREFID}
    ${PROJECTNAME}
    ${PROJECTREFID}
    ${MASTERPROJECTNAME}
    ${MASTERPROJECTREFID}
    ${FOLDERNAME}
    ${FOLDERREFID}
    ${CONTEXTREFID}
    

    Recipient Dependent Fields

    ${RECIPIENT-ID}
    ${RECIPIENT-EMAIL}
    ${RECIPIENT-FIRSTNAME}
    ${RECIPIENT-MIDDLENAME}
    ${RECIPIENT-LASTNAME}
    

    Invoice Fields

    ${doc_number}
    ${doc_descr}
    ${doc_total_amount} 
    ${doc_due_date}
    
    Same naming conventions are for all following items (${word before :} 
                    
    doc_number:"invoiceNumber",
    doc_descr:"transactionsName",
    doc_total_amount:"totalWithVAT",
    doc_due_date:"dueDate",
    doc_ccy:"currency",
    doc_ccy_rate:"currencyRate",
    doc_bank_code:"bankCode",
    doc_bank_account:"bankAccount",
    doc_iban:"bankIBAN",
    doc_description:"description",
    doc_header_text:"headerText",
    doc_footer_text:"footerText",
    doc_summary_text:"summaryText",
    doc_period_from:"periodFrom",
    doc_period_to:"periodTo",
    doc_trans_name:"transactionsName"      

    Custom Form

    ${generatedLink}

    System IDs for message templates in system

    SystemId Description
    com.atollon.messaging.issudedinvoicemail template with message for mail with issuded invoice
    com.atollon.messaging.invoicereceivedmail template with message for mail with recieved invoice
    com.atollon.messaging.orderissuedmail template with message for mail with issuded order
    com.atollon.messaging.orderreceivedmail template with message for mail with recieved order
    com.atollon.messaging.estimatemail template with message for mail with estimate
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